Forum Discussion

poinc's avatar
poinc
Occasional Contributor
5 years ago

Disappearing Transaction Log scrollbars

While running a testcase, the transaction log (with 100+ rows) looses scrollbars every now and then making it impossible to go on testing. Cursor keys do not work either. Required to restart ReadyAPI...
  • sonya_m's avatar
    sonya_m
    5 years ago

    Thank you nmrao and sdeevers for help!

     

    Hi poinc, if this issue still persists, it would be a good idea to contact ReadyAPI support. 

    Downgrading is not always the best choice, due to all the improvements that are regularly included into the new product releases. So, hopefully, the support team will be able to help, and we will avoid the need to downgrade!

     

    I've gone through support tickets on a similar topic and found out that this issue was solved through installing the Microsoft patch update for one user - so, looking into this might be something worth trying, as well.

poinc's avatar
poinc
Occasional Contributor

Thanks for your suggestion. I tried the app setting but it does not seem to solve my problem. The Transaction Log scrollbars keep disappearing (to me it's a mystery how this is even possible). I'm afraid I have to downgrade to a previous version (2.x) that does not use the custom scrollbars.

 

 

 

sonya_m's avatar
sonya_m
SmartBear Alumni (Retired)
5 years ago

Thank you nmrao and sdeevers for help!

 

Hi poinc, if this issue still persists, it would be a good idea to contact ReadyAPI support. 

Downgrading is not always the best choice, due to all the improvements that are regularly included into the new product releases. So, hopefully, the support team will be able to help, and we will avoid the need to downgrade!

 

I've gone through support tickets on a similar topic and found out that this issue was solved through installing the Microsoft patch update for one user - so, looking into this might be something worth trying, as well.