This was resolved with the latest update to
| Version: | 11.3 |
| Build: | 11.3.486 |
This was the solution
Hi Jason,
Please let us know the version of QAC which you use. We had some performance issues in QAC 11.1 after we had implemented new Test Runner.
If you have the latest QAC version, which is 11.2.370 now, please open a new support ticket at: https://support.smartbear.com/message/?prod=ALMComplete. We will need to collect performance logs.
If you want to perform the upgrade, please fill in the pre-upgrade questionnaire and submit a support case at: https://support.smartbear.com/message/?prod=ALMComplete providing the filled out pre-upgrade questionnaire, thank you.
Anastasia
Customer Care Team
We have:
| Version: | 11.2 |
| Build: | 11.2.370 |
I was notified by our net admin that he has sent in performance logs for this exact issue. I was doing some background searching and help gathering in order to add to the effort to resolve this.
We shall see how they respond, hopefully it is sooner than later. Im not sure if you can see the ticket but its under the company either Tolt Solutions or Pomeroy.
Jason,
I have found the corresponding case in our database, please continue working on this issue there. To help us further investigate the issue, you can provide us with a video, which shows the process of running tests.You can use Jing, to record a video.
Anastasia
Customer Care Team
This was resolved with the latest update to
| Version: | 11.3 |
| Build: | 11.3.486 |
This was the solution
