Forum Discussion

Swoop's avatar
Swoop
Frequent Contributor
13 years ago

User Unable To Log In

I have a user who is unable to login to ALM Complete, even though he is using the password the tool just emailed to him.  Is there an administrative view which would allow me to see which errors are being thrown, in order to troubleshoot his authentication problem?
  • curtis_malasky's avatar
    curtis_malasky
    Occasional Contributor
    13 years ago
    Heya Brett..



    Have you had a look at the DbLogs table in the SoftwarePlanner database?

    Any authentication errors should be logged there in a bit more detail.
  • Swoop's avatar
    Swoop
    Frequent Contributor
    13 years ago
    Thanks Curtis.  And I just happen to have visibility into the database, so I'll be keeping an eye on this table, via the View_DbLogs created View.  Looks like they created that view to resolve the UserId into a UserName.
  • philljones22's avatar
    philljones22
    New Contributor
    10 hours ago

    It sounds like your user is experiencing an authentication issue in ALM Complete despite using the correct password from the reset email. To troubleshoot, you might need to access the administrative view within ALM Complete, which should allow you to check for any error messages or logs that could reveal what’s blocking the login. In a way similar to how Wordfeud Cheat UK helps players identify optimal moves, ALM Complete’s admin console can help you spot login errors or specific authentication issues, allowing you to resolve the problem efficiently.