Hi Jamie,
Thank you so much for reaching out! I run our customer programs here at SmartBear and would love to kick off a program like this once again.
Could you tell me a little more about the format?
When was the last time you attended a virtual networking event like this?
Do you have time to connect this week? I can coordinate a quick chat to ask you about this program and other programs customers like you would like to attend.
Thanks,
Christina
Christina Lowe
Customer & Partner Marketing
Christina.lowe@smartbear.com
Hi Christina,
Thank you for the quick reply! I have time to talk this week, please feel free to set something up.
Could you tell me a little more about the format?
Sure! The group was a SIG (special interest group), and was facilitated by the SIG Chair. The SIG chair was also a customer, and this was an elected position. In addition to facilitating the quarterly call, the SIG chair also fielded questions from other users, and coordinated with the app technical team to have them share the answer during the quarterly call (WebEx). These were general questions that could apply to other customers, and nothing that would overshare company info. It was also a time for the app owners to share any news or ask questions (hot fix details, training available or what other training options would we like to see, etc). If we had a specific question for a peer, or something that couldn't wait for the call, we could reach out to the SIG Chair, and he would help identify a peer for us to speak to. When the two peers spoke, he would either be on the call as well, or coordinate with an app owner/specialist to make sure someone was on the call that could answer any additional questions that came up.
When was the last time you attended a virtual networking event like this?
I've moved into a different role, but was previously a system admin for an app that offered the SIG calls. Its been just over a year for me, but the calls still take place with the current system admin (I just confirmed this morning).
Thank you,
Jamie
