Forum Discussion

shyland's avatar
shyland
New Contributor
8 years ago

New user does not activate their new QAComplete within 12 hours - what happens?

What happens if I setup a user in QAComplete but they dont activate their account within the 12 hours specified in the automatic email that gets sent to the user?

 

Email specifies "This link is specific to you and is valid for 12 hours. Please use the link immediately"

 

Thanks

Stephen Hyland

  • Nastya_Khovrina's avatar
    Nastya_Khovrina
    SmartBear Alumni (Retired)
    8 years ago

    Hi Stephen,

     

    The link to set your password is valid only for 12 hours. So, after this time you won't be able to set your password using this link and will receive an error.

     

    If more than 12 hours passed, please have the user navigate to the login page at: https://login.qacomplete.smartbear.com and click on the 'Forgot your password?' link.

     

    Anastasia
    Customer Care Team

    • shyland's avatar
      shyland
      New Contributor
      8 years ago

      Many thanks for the response Anastasia - much appreciated.

      Stephen