Forum Discussion

shyland's avatar
New Contributor
8 years ago

New user does not activate their new QAComplete within 12 hours - what happens?

What happens if I setup a user in QAComplete but they dont activate their account within the 12 hours specified in the automatic email that gets sent to the user?


Email specifies "This link is specific to you and is valid for 12 hours. Please use the link immediately"



Stephen Hyland

2 Replies

  • Nastya_Khovrina's avatar
    SmartBear Alumni (Retired)

    Hi Stephen,


    The link to set your password is valid only for 12 hours. So, after this time you won't be able to set your password using this link and will receive an error.


    If more than 12 hours passed, please have the user navigate to the login page at: and click on the 'Forgot your password?' link.


    Customer Care Team

    • shyland's avatar
      New Contributor

      Many thanks for the response Anastasia - much appreciated.