Forum Discussion

shyland's avatar
shyland
New Contributor
9 years ago

New user does not activate their new QAComplete within 12 hours - what happens?

What happens if I setup a user in QAComplete but they dont activate their account within the 12 hours specified in the automatic email that gets sent to the user?   Email specifies "This link is sp...
Nastya_Khovrina's avatar
Nastya_Khovrina
SmartBear Alumni (Retired)

Hi Stephen,

 

The link to set your password is valid only for 12 hours. So, after this time you won't be able to set your password using this link and will receive an error.

 

If more than 12 hours passed, please have the user navigate to the login page at: https://login.qacomplete.smartbear.com and click on the 'Forgot your password?' link.

 

Anastasia
Customer Care Team

shyland's avatar
shyland
New Contributor
9 years ago

Many thanks for the response Anastasia - much appreciated.

Stephen