After dealing with this issue and QA Complete support I can tell you this is a known issue. There is even a document that is now shared by the support team with users who open a ticket to show you how to fix it. More than likely the automation bridge extension is not installed in whatever application the tests are running in (Test Complete or Test Execute). I've seen this same issue a few times here now after installing Test Execute. Open up the application you run tests with (TC or TE) and go to the install extensions option. Make sure the automated bridge extension is installed, if it is not then add it manually.
