mrpalmtree19
12 years agoOccasional Contributor
Merge support and forums
This is a request to do some level of merging of forum posts and support requests. Frequently I see a discussion started on the forums that I am interested in, but the discussion stops as soon as the original poster is directed to contact support. After that happens, the community never sees the results. This leads to a forum that contains very few solutions to the more complicated problems, and probably to a SmartBear support team that gets a lot of duplicate requests.
A solution to this would be if we could conduct our support requests on the forum instead of through a web form / email. That way solutions would be available to all.
Thoughts?
A solution to this would be if we could conduct our support requests on the forum instead of through a web form / email. That way solutions would be available to all.
Thoughts?