Forum Discussion

marke's avatar
marke
New Contributor
9 years ago
Solved

Error uploading Word documents to V9.5

Since upgrading to V9.5 we are now seeing the message "upload failed due to internal server error" when uploading Word documents from the web UI. Uploads are fine for other file types.   Has anyone...
  • AndrewF's avatar
    AndrewF
    9 years ago

    Hello,

     

    This is a bug COLLAB-1589, which is going to be fixed in the next release.

     

    Regards,

    Andrew.

DWalsh's avatar
DWalsh
Moderator

Hi Sando821

 

I tried with a word document, some small text and an image and it uploaded and created a review for me. You may want to raise a ticket for this

 

Mark, I will look at the case and see what might be in the debug logs

 

Regards

Damien Walsh

 

Technical Sales Engineer

sando821's avatar
sando821
New Contributor
9 years ago

I opened a case about a week ago.

 

Case #00167028: Cannot upload certain MS Word docx files to review. Always get Internal Server Error

  • AndrewF's avatar
    AndrewF
    SmartBear Alumni (Retired)
    9 years ago

    Hello,

     

    This is a bug COLLAB-1589, which is going to be fixed in the next release.

     

    Regards,

    Andrew.

    • MaryConti's avatar
      MaryConti
      Occasional Contributor
      8 years ago

      Which version should we expect to see it in?  9.5.95??

       

      • sando821's avatar
        sando821
        New Contributor
        8 years ago

        This problem seems to have been fixed on V9.5.9501 even though it is not mentioned as fixed in the release notes.