Forum Discussion
MZuniqa
12 years agoStaff
Could you please send an email support@smartbear.com with a Review dump of the review where you got the error?
I have been trying to reproduce the problem, but have not been able to. I would need a Review dump in order to continue testing.
Please include the case number 71975 on your email, so we can associate it with this case.
To create a debugging dump of the review, open the review in question, then go to the "System" link at the bottom of the page (depending on administrative settings, you may have to be an administrator to do this).
In the "Server Backup/Debugging Dump" section, select the following settings:
"Server Logs" => "Include Server Logs"
"File Contents" => "Include all file content"
"Which Data" => "Complete database dump"
"Restrict to One Review" => "Only data from Review ID xxxx"
Then click on the "Download Dump File" button.
DO NOT attach the dump if you reply on this forum; please send it via email to support@smartbear.com, as it may contain sensitive information.
Thanks.
I have been trying to reproduce the problem, but have not been able to. I would need a Review dump in order to continue testing.
Please include the case number 71975 on your email, so we can associate it with this case.
To create a debugging dump of the review, open the review in question, then go to the "System" link at the bottom of the page (depending on administrative settings, you may have to be an administrator to do this).
In the "Server Backup/Debugging Dump" section, select the following settings:
"Server Logs" => "Include Server Logs"
"File Contents" => "Include all file content"
"Which Data" => "Complete database dump"
"Restrict to One Review" => "Only data from Review ID xxxx"
Then click on the "Download Dump File" button.
DO NOT attach the dump if you reply on this forum; please send it via email to support@smartbear.com, as it may contain sensitive information.
Thanks.
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