We traced this down to some of the files/folders in the collaborator content cache (<Collaborator root>/tomcat/collaborator-content-cache) being owned by root insted of the lower-priviledged user normally used to run the server.
Recursively resetting the ownership of this directory remedied the problem.
Hi,
I don't see the folder collaborator content cache in our setup. Are there any other places to look for this folder?
My installation just uses the default location, but the Collaborator documentation has some details about alternate locations:
https://support.smartbear.com/collaborator/docs/server/admin-tasks/content-storage.html
"If you decide to use the non-default content cache location, you can change it by editing the XML file: <Collaborator server installation>/tomcat/conf/Catalina/localhost/ROOT.xml. Find the Parameter element with the content-cache name attribute. The value attribute of this element should be the path to the content cache. Relative paths are interpreted relative to the installation directory."
You are right. File specifies an alternative location for content-cache. I see there is lot of disk space available too (close to 8GB) and permissions look good too. all the CC users have read and execute permissions.
I have restarted the services and everything is back to normal.
