Collaborator 13.1 - some pushpins on a Word doc decided to move to a subsequent page
Hello, A user reported this, and I wanted to see if anyone else has seen this. Maybe there's a bug report out there? We have a review created recently, with a 262-page .doc file attached. T...
Hello skromholz,
It is not expected that the pushpins were moved without a reason (a new file uploads/manual pushpin move). Would you mind reaching out to the technical support team at https://support.smartbear.com/message/?prod=Collaborator and share the review dump file where the issue happens? The KB article below explains how to collect the dump file: https://smartbear-cc.force.com/portal/KbArticleViewer?name=How-to-generate-a-review-dump-file&sp=collaborator
If you can't provide the review dump file for some reason, try to examine the collab.log file and see if there are any other attempts to convert the problematic file version. You can search for the file name. Pay attention to the MD5hash mentioned for each file conversion.
