I tried to update to Windows 8.1 and got a message to uninstall "Sentinel Runtime Drivers". If I'm not mistaken, this is AQTime's doing.What should I do aside from uninstalling AQTime which I don't want to do as I find it very valuable... on the other hand, its licensing system seems to be quite troublesome.

Hi Albert, AQtime's licensing system may show this error. I'm not sure why the licensing modules are removed. As far as I remember, HASP (the third-party vendor of the licensing system) doesn't officially support Windows 8.1. So, this might be the cause of the behavior. Anyway, the latest License Manager utility version installs the HASP licensing system v. 6.60 that works fine on Windows 8.1 (our R&D team has tested it). You can download the utility from here: http://downloads.smartbear.com/SmartBearLicenseManager.exe Let us know whether this helps.

Windows 8.1 | SmartBear Community

30 Replies

Anonymous
Not applicable
12 years ago
Deaer AQtime Users

I would like to make an official statement that AQtime 8.1 does not support Windows 8.1. We are making all efforts to provide an update as soon as possible.

Depending on timing, we may release just an update with Windows 8.1 support, or include VS2013 support as well.

Stay tuned.
bvandermerwe
Occasional Contributor
12 years ago
I am using AQTime 8.20.960.7 under Windows 8.1 (64-bit, Build 9600, up to date).

AQTime seems to work fine now, I was using the performance profiler on a 64-bit application and got results fine. Thank you for fixing it!

(The allocation and resource profilers cause a crash, but this was also experienced in previous versions of AQTime with our application, and is of lesser interest to us, though we have taken it up with SmartBear. Some day I shall have time to get to the bottom of it. Maybe. I can work around the issue and get the allocation profiler to work, so I think Windows 8.1 is supported now.)
TanyaYatskovska
Alumni
13 years ago

Hi Albert,

AQtime's licensing system may show this error. I'm not sure why the licensing modules are removed. As far as I remember, HASP (the third-party vendor of the licensing system) doesn't officially support Windows 8.1. So, this might be the cause of the behavior.

Anyway, the latest License Manager utility version installs the HASP licensing system v. 6.60 that works fine on Windows 8.1 (our R&D team has tested it). You can download the utility from here:

http://downloads.smartbear.com/SmartBearLicenseManager.exe

Let us know whether this helps.
julien_fezandel
Not applicable
12 years ago
I recently update Windows to 8.1.

Bad idea.

Any news about the Windows 8.1 compatibility ?
HTMLValidator_c
Occasional Contributor
12 years ago
Want to know too. Windows 8.1 should be priority IMHO.

So should fixing this forum so replies work right. It seems if I select the "Subscribve to post" when replying then my reply is lost. Very annoying.
bvandermerwe
Occasional Contributor
12 years ago
Nope. I asked and also asked support to notify me when support does become available.
TanyaYatskovska
Alumni
12 years ago

Hi Albert,

If your application frequently crashes under AQtime, I suggest that you try the troubleshooting steps of http://support.smartbear.com/troubleshooter/?prod=AQtime-8. If they don't help, you will be redirected to the Support Team.
HTMLValidator_c
Occasional Contributor
12 years ago
Thanks. Using that I was able to uninstall the previous drivers (licensing system?) and install the new ones, then upgrade to Windows 8.1.

AQTime seems to be working and I see there is an AQTime 8.1 update now... to go along with Windows 8.1 perhaps. :)
massimo_bellio
Not applicable
12 years ago
Hello,

I have another problem with Windows 8.1.

I have a floating license and I have installed AQTime 8.1 in 2 computer with Windows 8.1: AQTime crash witn a access violation in aqNatProf.dll.

I have installed AQTime 8.1 in a virtual machine with Windows 8.0 and it works fine.

Afterwards I have upgrade the VM to Windows 8.1: AQTime crash with the same error.

I have try with many project: RadStudio XE and Visual Studio 2008.

Please help me.
TanyaYatskovska
Alumni
12 years ago

Hi Massimo,

AQtime 8.1 doesn't http://support.smartbear.com/viewarticle/43533/. This may be the cause of the behavior you observe. We cannot guarantee that AQtime 8.1 will work with the newest Windows version without any issues.

It should be added here that our R&D team is working on the Windows 8.1 support implementation. However, at the moment, I cannot give you more precise time frames of when it's going to be ready.