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rajeshtanuku's avatar
rajeshtanuku
Visitor
2 years ago

SLA for ticket resolution - Zephyr Scale

Hi Team,

We are planning to use zephyr scale version, would like to know the support SLA which smart Bear provides.

 

Thanks,

Rajesh Tanuku

Zephyr Scale Cloud

1 Reply

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  • MisterB's avatar
    MisterB
    Champion Level 3
    2 years ago

    Probably have to ask SmartBear for that.  But I can say that I've found their support to be responsive and I normally hear back within 24 hours.