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John_Sanders's avatar
John_Sanders
New Contributor
4 months ago
Solved

Exporting Test Execution Results (Summary) As A PDF Results In Unusable Report (Or Crash)

Discovered on Zephyr version 3.11.0

Discovered that, when attempting to export a Test execution results (summary) PDF, all of the content in that PDF is now being pushed to the top, creating an unusable amalgamation of data: 

This is the result when trying to export from Google Chrome or Microsoft Edge. Attempting to Export the PDF from Firefox actually results in the webpage crashing: 

This was not an issue the last time a Test execution results (summary) PDF was generated in February 2026.

Attaching PDF generated.  

  • SE-smahmoud's avatar
    SE-smahmoud
    26 days ago

    Please confirm that you're on the latest version of Zephyr and re-generate the report. If the issue persists, then please create a support ticket to receive further assistance so it can be reviewed and addressed accordingly: click on the 'Open a Case' button on the bottom left corner of the support page: https://support.smartbear.com/zephyr/

4 Replies

  • John_Sanders's avatar
    John_Sanders
    New Contributor
    4 months ago

    Is there anyway to escalate this to support at Smartbear / Atlassian ? Couldn't find much of anyway to contact support except for creating this forum post. 

  • Svar's avatar
    Svar
    Occasional Contributor
    4 months ago

    It doesn't work in Zephyr Scale Cloud version 14 either.

  • SE-smahmoud's avatar
    SE-smahmoud
    Icon for Staff rankStaff
    26 days ago

    Please confirm that you're on the latest version of Zephyr and re-generate the report. If the issue persists, then please create a support ticket to receive further assistance so it can be reviewed and addressed accordingly: click on the 'Open a Case' button on the bottom left corner of the support page: https://support.smartbear.com/zephyr/

    • Svar's avatar
      Svar
      Occasional Contributor
      26 days ago

      It works now, but three months ago, even with the latest version, it didn't work.