FAQ - I need to know if an item is untouched for a period of time.

Need to know when something is getting stale?

Escalation Rules allow you to set up an automatic email if an item is untouched or stuck in a certain status for a given period of time.

Check this out:

http://www.softwareplanner.com/GuidedTours/EdgeUI/Default.asp?FileName=EscalationRules