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Normd's avatar
Normd
Occasional Contributor
8 years ago

RTC not finding Collaborator

Yesterday users reported an issue with creating a review from RTC.  The ccm.log reports :

2016-11-17 07:19:07,060 [ccm: AsynchronousTaskRunner-2 @@ 07:19] ERROR com.smartbear.collaborator.rtc.process - unexpected throwable com.smartbear.ccollab.client.CollabClientServerUrlConnectionException: Could not connect to a Collaborator Server at http://jazzweb.deveng.local:8080/xmlrpc/secure: Does not appear to be a running Collaborator Server
at  com.smartbear.ccollab.client.ClientExceptionExpert.checkDataModelCommunicationException(ClientExceptionExpert.java:1 32)
at com.smartbear.ccollab.client.ClientExceptionExpert.analyze(ClientExceptionExpert.java:36)
at com.smartbear.ccollab.client.LoginUtils.establishEngineConnection(LoginUtils.java:203)
at com.smartbear.ccollab.client.LoginUtils.establishEngineConnection(LoginUtils.java:236)
at com.smartbear.ccollab.client.LoginUtils.login(LoginUtils.java:297)
at com.smartbear.collaborator.rtc.process.CollaboratorService.login(CollaboratorService.java:444)
at com.smartbear.collaborator.rtc.process.CreateOrUpdateReviewTask.doUploadChangeSets(CreateOrUpdateReviewTask.java:94)
at com.smartbear.collaborator.rtc.process.CreateOrUpdateReviewTask.uploadFilesInChangeSets(CreateOrUpdateReviewTask.java:88)
at com.smartbear.collaborator.rtc.process.CreateOrUpdateReviewTask.transactionSucceeded(CreateOrUpdateReviewTask.java:66)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at java.lang.reflect.Method.invoke(Method.java:611)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.invoke(ExportProxyServiceRecord.java:361)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord.access$0(ExportProxyServiceRecord.java:347)
at org.eclipse.soda.sat.core.internal.record.ExportProxyServiceRecord$ExportedServiceInvocationHandler.invoke(ExportPro
xyServiceRecord.java:56)
at com.sun.proxy.$Proxy3019.transactionSucceeded(Unknown Source)
at com.ibm.team.repository.service.internal.AsynchronousTaskSchedulerService$4.transactionSucceeded(AsynchronousTaskSchedulerService.java:997)
at com.ibm.team.repository.service.internal.AsynchronousTaskSchedulerService$4.executeTask(AsynchronousTaskSchedulerService.java:1006)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.runTask(AsynchronousTaskRunner.java:185)
at com.ibm.team.repository.service.internal.scheduler.AsynchronousTaskRunner.run(AsynchronousTaskRunner.java:138)
at java.lang.Thread.run(Thread.java:761)

 

Both Collab (8.5) and RTC (502) run on the same server (RHEL 6.4) and have been running without issue for some time. I've stopped restarted the server and even rebooted the server to no avail. I've got over the config but do not see any problems

 

Anyone have any thoughts on this?

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