Known Issue: BinaryFileConversionException: Conversion failed
PDF files that contain a blank page will cause the following exception when opened in the Diff Viewer:
BinaryFileConversionException: Conversion failed
The third party library we use for document conversion is not handling the blank page properly. Until this library is fixed by the third party vendor, there is a workaround to this issue.
Remove the blank page from the PDF file and upload the new version to the review.
If you see this error in the Diff Viewer, simply click 'OK' to dismiss the error, and choose another version of the file to review, from the dropdown menu in the Diff Viewer, that does not contain a blank page.
BinaryFileConversionException: Conversion failed
The third party library we use for document conversion is not handling the blank page properly. Until this library is fixed by the third party vendor, there is a workaround to this issue.
Remove the blank page from the PDF file and upload the new version to the review.
If you see this error in the Diff Viewer, simply click 'OK' to dismiss the error, and choose another version of the file to review, from the dropdown menu in the Diff Viewer, that does not contain a blank page.
