Forum Discussion

jerry2018's avatar
New Contributor
6 years ago

Collaborator web cannot open docx/doc online



      My collaborator is the latest version of 11.3. PDF/XLSX/JPG can be opened normally, but docx and doc cannot be opened. Always in the loading.What's the problem?



1 Reply

  • OlegB's avatar
    SmartBear Alumni (Retired)

    Hi jerry2018,


    Make sure that you don't have the ".doc", ".docx" file types aren't added to the "Binary file types" list on the "Admin->System->File Types" page. If you have them there, remove, and check whether the issue persists.