Forum Discussion

mwall's avatar
Occasional Visitor
6 years ago

11.3 Community version turns on external authentication

We have tried to upgrade to 11.3, but can't login. It returns an error message:

com.smartbear.ccollab.service.api.v7001.ServiceException: This version of the product doesn't support external authentication 

External authentication has obviously never been setup, and we have tried reinstalling with no success. We have had to rollback to 11.2 due to this issue.

4 Replies

  • jcbarragan's avatar
    Occasional Visitor

    I am evaluating this product as an employee of a Japanese multinational with 130.000 employees worldwide. I have already wasted two days trying to make this run and finally reached this error. I will tell my boss tomorrow that my conclusion is NO.

  • Same Issue there

    Whe are blocked now, please solve this fast