Scalable Salesforce Lightning Experience Automation Using TestComplete: A Field-Tested Strategy
Introduction SaaS platforms like Salesforce CRM are frequently patched and updated, making test automation maintenance an ongoing challenge. This article presents a proven strategy for automating the Salesforce Lightning Experience using TestComplete, one that supports long-term maintainability and scalability in the face of Salesforce’s rapid UI evolution. Article Content All strategies in this article were built using only the TestComplete Web license, without relying on OCR or AI-enhanced capabilities. The approach is designed to be scalable and maintainable using standard features available to most teams. We’ll focus on essential techniques such as manual NameMapping control, caching strategies, parameterized XPath selectors, smart waits, and DOM structure analysis. Automation in a Rapidly Changing Salesforce Environment Salesforce’s UI framework changes frequently. While invisible to end users, these updates often break test automation by altering how elements are recognized. Frequent internal deployments (e.g., biweekly sprints with customization) further compound maintenance. Delayed updates blur the line between real UI changes and false test failures, making root-cause analysis difficult. Staying current is key to preserving automation ROI. KeywordTests scripts vs. Code scripts While TestComplete supports both code-based and KeywordTests-based scripts, each offers distinct advantages. KeywordTests benefits: Faster test creation and rearrangement One-click operation timeout adjustments Direct run of individual operation Enables non-coding team members to contribute Automatic reference update when a NameMapping Alias node name or a script name are renamed Hybrid Strategy: Use KeywordTests for UI flows and code scripts for specialized logic, such as: Date/time calculations Dynamic value generation (e.g., timestamps) Browser control (e.g., incognito mode) Handling Dynamic Salesforce URLs Salesforce URLs include object names, dynamic record Ids, and state indicators, such as: /lightning/r/Account/0011f00000hr5NdAAI/edit /lightning/o/Account/new These cause redundant NameMapping entries for the same logical pages. Solution: Use wildcard to consolidate NameMapping pages: ✅ */lightning.force.com/lightning/* (recommended) ❌ * (too broad) ❌ */lightning.force.com/lightning/o/Account/new* (too narrow) Use one generic page reference. Avoid opening multiple tabs with similar URLs. TestComplete may not distinguish them. Simplifying Field Mappings Salesforce uses consistent UI framework across object. A UI update affecting one field type can impact all instances, requiring extensive remapping. Solution: Use parameterized XPath with persistent variables. Steps: Add persistent variables on the project level: LabelText ItemValue Create NameMapping parent/child Alias nodes with parameterized XPath: PicklistField: //div[@part='combobox' and descendant::text()='%LabelText%'] PicklistButtonDropdown: //div[@part='combobox' and descendant::text()='%LabelText%']/div//*[@role='combobox'] PicklistItem: //div[@part='combobox' and descendant::text()='%LabelText%']//span[@title='%ItemValue%'] In your script: Set the variable values Refresh the NameMapping cache Interact with the field Handling Shadow DOM in Salesforce Salesforce frequently uses Shadow DOM in areas like related lists, dynamically activating different DOM branches. Steps to identify active elements: In browser DevTools Console: $x("your XPath here") Expand the results and hover over each to locate the active one visible on-screen (typically the last). Right-click → Open in Elements panel and from that panel right click → Copy full XPath. Compare paths to identify the active DOM branch root element and refine your XPath to include it: $x("//root XPath//your XPath here") Managing NameMapping at Scale In large Salesforce automation project, NameMapping can become unmanageable without discipline. Best practices: Avoid auto-generated entries (like “record”) Use one targeted XPath per node Maintain a clean and consistent hierarchy Restrict NameMapping edits to a single owner Working with Lazy-Loaded Pages Salesforce renders elements dynamically as the user scrolls. TestComplete cannot interact with elements that aren’t yet present in the DOM. Best practice: Create a reusable function that: Scrolls to the bottom of the page, and wait for page to load Scrolls back to the top of the page, and wait for page to load This ensures the page is fully rendered before interaction. Refreshing NameMapping Cache TestComplete caches object mappings to improve speed, but this can cause issues with generic URLs and parameterized selectors. Fix: After navigation or variable value change, call: Aliases.browser.RefreshMappingInfo() Automate this into a helper function and to avoid inconsistencies, call it on each page load and variable value change. Smart Waiting Strategy Speed matters, but stability matters more. Avoid fixed delays by using a smart, layered waiting strategy. Best practices: Wait for page load and increase operation-level default timeout (e.g., 60 seconds) Check object properties in sequence: .Exists .Enabled .VisibleOnScreen For toggle buttons (e.g., Save): Wait for Enabled = false Then wait for Enabled = true Conclusion & Pro Tip This strategy has sustained an automation project across five years of continuous testing in a live Salesforce environment with frequent agile deployments. It emphasizes: Manual NameMapping control XPath expertise Shadow DOM navigation While it limits the use of TestComplete’s out-of-the-box features (e.g., self-healing, auto-mapping), it creates a scalable, stable, and maintainable automation framework for a dynamic platform like Salesforce. Pro Tip: Maintain a separate TestComplete project for exploratory test recordings and quick trials. Only manually integrate stable, reviewed logic into the main framework. Summary While this approach may slow initial script creation, it significantly reduces long-term maintenance. By moving beyond default behaviors and embracing a structured methodology, you build a resilient automation suite that thrives in the face of constant Salesforce changes. For teams automating complex SaaS platforms, this strategy delivers the stability, visibility, and adaptability required for lasting success.
Cannot select certain web elements anymore
Hello! So earlier this week my test started failing, nothing have been done update wise or anything since its always a virtual machine reverting back to its checkpoint each time it tests. But since this week test complete has not been able to click on certain web elements, its like there is a window behind it, when it tries to select the hamburger menu (arrows pointing) the whole window gets selected. Same thing happens with login page Anyone got solution for it? tried to update complete to latest, latest windows etc but no result.Handling Radio Buttons Using If–Then in TestComplete Keyword Testing
Kindly review and guide me on how to handle if…then conditions in Keyword Testing. My application under test contains radio buttons. Please guide me on how to configure the If…Then operation when: Value 1 is based on object identification What should be defined in Value 2 for proper condition evaluation? Additionally, please advise which method is best for handling these radio buttons in Keyword Testing, as shown in the attached screenshot.TestComplete Keyword Order Execution
Please confirm: Is keyword testing required to follow a strict sequential order, or can we execute keywords non-sequentially? For context, our webpage has fields distributed across various containers. We want to know if TestComplete supports jumping between sections (e.g., from top to bottom, then center, then back to top) during testing.OCR in UI Test Automation: Extending Coverage Where Traditional Identification Breaks Down
Automated UI testing increasingly operates in environments where traditional object identification is not reliable. Modern applications frequently render text and controls using custom graphics, canvases, charts, and dynamically generated visuals that do not expose accessible properties or stable locators. As a result, automation tools that rely solely on object hierarchies and properties can struggle to validate what is actually presented to the user. Optical Character Recognition (OCR) addresses this gap by enabling automation to extract and interpret text directly from what is rendered on screen. Instead of depending on the underlying implementation of a control, OCR works at the visual layer, analyzing pixels and patterns to recognize characters and convert them into machine readable text. This capability allows automated tests to validate user visible content in situations where traditional approaches fall short. Why OCR Matters in Real World UI Testing In many business critical applications, text is not always exposed through standard UI controls. Common examples include: Charts and dashboards rendered using custom drawing libraries Canvas based interfaces and rich graphical components Embedded documents such as PDFs or reports Custom buttons, labels, or alerts built without standard accessibility metadata In these scenarios, the risk is not just test fragility it is blind spots. If automation cannot confirm what text is displayed, teams are forced back to manual validation for critical user facing information. OCR enables tests to verify visible content regardless of how it is implemented. By converting visual text into actionable data, OCR allows teams to assert that values, labels, messages, and statuses shown to users are correct, even when object level access is unavailable. This makes OCR especially valuable for validating end-to-end business workflows where correctness depends on what users actually see, not just what the application internally represents. OCR as Part of TestComplete’s Object Recognition Strategy TestComplete incorporates OCR as part of its broader approach to handling complex and non standard user interfaces. OCR is available directly within the platform and can be applied to many different types of application testing without requiring separate tools or configurations. When TestComplete encounters unsupported or custom controls, OCR can be used to: Recognize text from a specified screen region Extract and compare visible text against expected values Locate UI elements based on displayed text rather than coordinates Interact with visual elements by identifying their text content OCR actions can be recorded automatically during test creation when traditional object recognition is not possible. Teams can also explicitly define OCR based checkpoints to validate messages, labels, and dynamic values that appear during test execution. By allowing interactions to be driven by recognized text instead of fixed screen positions, OCR based tests tend to be more resilient to layout changes and UI adjustments. See OCR in Action A short demonstration shows how OCR is applied in real testing scenarios, including recognizing text in custom or unsupported controls, validating user visible messages, and driving interactions based on on screen text rather than fixed coordinates. The demo focuses on practical use cases where traditional object identification is not available. Expanding Automation Coverage Without Increasing Fragility One of the persistent challenges in UI automation is balancing coverage with maintenance. Scripts that rely on brittle locators or coordinates often fail when visual layouts change, even if the underlying functionality remains correct. OCR helps mitigate this issue by anchoring tests to user visible content rather than implementation details. This is particularly useful for: Validating alerts or error messages drawn directly on the UI Verifying values inside charts or graphical widgets Testing applications with frequent visual refinements but stable business logic By enabling validation at the visual layer, OCR reduces the need for workarounds or manual testing in areas that were previously difficult to automate. The result is broader coverage with fewer fragile dependencies. OCR as a Bridge Between User Experience and Automation OCR is not intended to replace traditional object based testing. Instead, it complements it by extending automation into areas where conventional techniques are insufficient. Within TestComplete, OCR functions as a bridge between how users experience an application and how automated tests validate it. When automation can read and verify the same information a human user relies on, test results better reflect real world behavior and risk. As applications continue to evolve toward richer and more visually driven interfaces, OCR plays a key role in ensuring automated testing remains aligned with actual user experience not just underlying code structure.Stop Skimming PDFs, Start Automating PDF Testing
On the surface, PDFs look simple, but testing them is a whole different story. Invoices, contracts, statements, compliance reports… they’re often the last thing that lands in a customer’s hands. That also means even the smallest issue, like a missing field or a misplaced decimal, can turn into something big. The challenge is that PDFs aren’t like web pages or apps where you can easily inspect elements. They’re containers packed with content, layout, images, and data from different systems. When you add in dynamic content that changes for every customer, formatting that has to stay perfect, and the regulatory risks in industries like finance or healthcare, you start to see why manual testing just doesn’t cut it. It’s slow, inconsistent, and doesn’t scale. This is where automation becomes essential. With automation, you can make sure data is always accurate, layouts stay consistent, and testing scales across thousands of documents without slowing down your team. Instead of spending hours opening PDFs by hand, QA can focus on higher-value work while still knowing that every report or statement going out the door is right. That’s exactly where TestComplete comes in. It’s built to handle the tough parts of PDF testing so you don’t have to. You can validate content down to the last character, run visual checks to keep layouts consistent, and plug it all straight into your CI/CD pipeline. The result is faster releases, fewer headaches, and a lot more confidence that the documents your customers see are exactly as they should be.Accessibility Testing Made Easy: How TestComplete Ensures Web Compliance
Most test automation focuses on functionality but in regulated industries like healthcare, finance, and education, teams must also prove accessibility and compliance. TestComplete’s Web Audit Checkpoints make this simple by integrating accessibility scans directly into automated tests, identifying errors like missing alt text, deprecated tags, and invalid HTML. Teams can set practical thresholds (e.g., zero critical errors, limited warnings) to balance enforcement and flexibility. This ensures every regression run checks not only if features work, but if they meet legal and usability standards. The result is faster compliance, reduced risk, and higher-quality user experiences for everyone. Check out our demo video to see how accessibility testing in TestComplete fits seamlessly into your automation pipeline and helps you build more inclusive, compliant web applications.
Send Request Operation - Response Body?
Is there no way to use the Send Request operation GET method and save it to a variable? I created a keyword test that will only open the URL on a server. It grabs a password from CyberArk that changes every day. Because of CyberArk's security, the URL will only open in the server. The Send Request runs but since there's no response body option, there's no where to save the json that it grabbed. I've already tried assigning a variable to the Body, but that's a request body, not response body so it doesn't work. I've tried just coding it but just gives a syntax error on the server/pipeline, but when ran just in TestComplete, it gives a certificate authority is invalid which means it should work fine. Is there a workaround for being able to set the response body as a variable on a Send Request operation so that I may parse the JSON. EDIT: found a solution using script only, thanks!
