carlmagnus
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Joined 5 years ago
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SLA Objective calculation
As discussed with one of your technical engineers in Case #00542058. The SLA Objective is calculated on the actual number of checks that have occurred during the time period selected. In our case, we are looking for the previous month's number of checks to be considered into the calculation for the current month. This will provide a more accurate estimate for the SLA objective. Could you give us any estimates when / if this could be implemented? Best regards, Carl Magnus292Views0likes0CommentsSSO-backed login to the Case Management Portal
The case management portal should provide a SSO-backed login. Today, each person or team creates their own support tickets and there isn't really an overview or a way of tracking those. This can result in duplicated tickets, or that tickets are created for already solved issues.1.3KViews0likes2Comments