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Add ability to set business days/hours for email notifications
On the same subject ashttps://community.smartbear.com/t5/Collaborator/Fine-tuning-email-notifications/m-p/99727, it is really annoying that if a reviewer hasn't completed a review by Friday afternoon, they return to their computer Monday to dozens of reminder emails. It would be nice if you could configure business hours/days and you would only get one reminder (regardless of your stalled review timeout) on return to working hours. So if business hours are 9-5 and you haven't finished a review, and your timeout is 2 hours the next morning instead of having 8 emails you would have 1. Or you would have one email on Monday morning versus dozens for a review "stalled" over the weekend.790Views0likes0CommentsPlease add ability to set business days/hours for email notifications
On the same subject ashttps://community.smartbear.com/t5/Collaborator/Fine-tuning-email-notifications/m-p/99727, it is really annoying that if a reviewer hasn't completed a review by friday afternoon, they return to their computer monday to dozens of reminder emails. It would be nice if you could configure business hours/days and you would only get one reminder (regardless of your stalled review timeout) on return to working hours. So if business hours are 9-5 and you haven't finished a review, and your timeout is 2 hours the next morning instead of having 8 emails you would have 1.1.1KViews0likes0CommentsEmails from Collaborator say "Review Complete and Contains Unread Messages" when there are none
UsingCollaborator Teamv11.2.11200.Although most reviews have comments etc, sometimes there are very small reviews that a user simply clicks accept on the one file, and then sends the review to complete. In this case we get an email that says: Subject: [CodeCollaborator] Review Complete and Contains Unread Messages; Submit changes from Review #___ Start of body: Review #___: "<description>" is complete and contains unread messages. You can now commit these changes to version control. You need to take a look at the unread messages before committing. However, nothing has been commented on, there are no "unread messages". Is there a way to distinguish in the emails from a review that is just complete (i.e. Nothing to do here, go ahead and push) versus ones that truly have discussion (i.e. You might have to take action before pushing even if it is something trivial that you trust the author to resolve without having to reexamine it). With this uncertainty, people with either A) waste time opening every completed review or B) begin to ignore this especially on simple reviews when there might legitimately be something to discuss. Is this working as intended because even an "accept" without comments is considered a comment (something you want the author to look at)? If so, what actions trigger this behavior, and is it possible to complete a review without "unread comments"? Or is this a bug that the system thinks there are comments when there are none? Thank you for your help.1.1KViews0likes1CommentReliable notifications of action on a review I authored
I think the feature is just buggy, but I want to be reliably notified when a reviewer or observer has added comments ordefects on a review I authored. Sometimes I get emails, sometimes I don't and I can't trust it enough to know thatI don't need to take any action just because nothing is in my inbox. So I just end up polling Collaborator repeatedly, or I ignore it for a couple of hours if I get busy only to find that my reviewer dutifully made comments a while ago and I didn't know. This leads to inefficiency in our workflow.2.1KViews0likes0CommentsEmail notifications are not needed for the user that initiated a given action
Currently emails go out to all participants in a review. However, there are two very common scenarios in which emails are sent that are annoying and don't provide any extra value. 1) When I create a review I get an email that says "You are a Author for new Review #XXX". This should not be sent, I know I am the author of the review. 2) When I am the reviewer that completes a review I get an email saying the review is complete. This isn't necessary, I just completed it. Now I guess you could have a race condition where two people are reviewing and click Approve at nearly the same time and so you might not realize you're approval was actually ending the review, but I would argue for this to happen no one made any defects or comments so it doesn't matter you still don't care. But at a minimum if there is only one reviewer, and they click approve, they don't need an email.2.1KViews0likes0Comments- 2.2KViews0likes0Comments
Fine tuning email notifications
I am receiving emails from Collaborator so thereis no problem with that, it is just the frequency and types of emails I want to fine tune. I have seen the "Suppress Notification" checkbox under "Notification Templates" of the admin section, but either I have not found the ones needed, or things are not updating properly. Do these require a server restart to take affect? Emails that work and are helpful I get an email when someone creates a review and I am marked as a Reviewer or Observer. I get emails when new files are uploaded to a reviewwhereI am marked as a Reviewer or Observer. I get emails as an Author when a review is completed and I can submit my files. Emails I get but don't want I do not want an email telling me that I am the author of a new review. I know that, it is unnecessary. The reminders on stalled reviews are helpful to remind me to complete them, however I wish there was a way to disable on off-business hours and/or the weekend. We have it set to every two hours which is great reminder during the day, but if you were set as a reviewer on a Friday and don't finish it, you come in on Monday morning to dozens of email reminders. Similarly, one reminder first thing in the morning would be fine, but several during the night is not. We are all in the same time zone and have similar working hours. I do not need an email to tell me a review is complete where I am the sole reviewer. I took the action of completing it, I don't need an email for that. It can behelpful to know when there are two or more reviewers, although the author is probably more interested in that. Emails I want but don't currently get If I am a reviewer and I have made a bunch of comments, I want to know right away when the author either replies to one of my comments, accepts it, or makes additional comments of their own. If I am a reviewer and a review I have marked complete gets reopened due to someone else making a comment, approving a comment, or taking any other action, I want an email. Otherwise it takes two hours to get the stalled review email. That is inefficient. Can you help bytelling me how to configure collaborator to get emails in this manner? Thank you for your help.2.3KViews0likes1Comment