Error code 104 on any request

[florentinaC]

Hello all, 

I'm currently working to implement the Zephyr API for NUnit tests in C# and starting approximately  two hours ago all the requests I make using the Postman or from the code are returning the following error: 

 "errorType": "ERROR",

    "clientMessage": "We encountered some problems during processing this request. Please try again!",

    "errorCode": 104

}

In the morning the same request with the same data worked without any issues.

I'm calling the following endpoints: 

   -   GET: https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/1.0/cycles/search?versionId=<versionId...

   -   GET: https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/1.0/executions/search/cycle/<cycleId>?versionId=<versionId>&projectId=<projectId>

   - PUT: https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/1.0/execution/<executionId>

Do you know what can be the cause of this error? 

Thank you 

[Jollymover]

Same issue. Look like it is related to the recent maintenance. According https://status.zephyr4jiracloud.com all the systems are operational, but https://prod-api.zephyr4jiracloud.com/connect still doesn't work.

[Jollymover]

Still doesn't work.

[florentinaC]

Do you have new information about this issue? The API is still not working 

[rajkaruppuchamy]

We are using similar API calls. Getting Internal Server error 500 - everything was working fine until Friday. Any help on how to have this resolved? 

[vladdragomir]

Hello!

I'm getting the same error when I'm trying to clone a test cycle using this endpoint: https://prod-api.zephyr4jiracloud.com/connect/public/rest/api/1.0/cycle?clonedCycleId=cloned_cycle_i...'.

Any updates on this issue?

Thanks.

[florentinaC · Accepted solution]

I have opened a new zephyr squad request ticket for this issue. They respond to the request that they are able to reproduce the issue and they logged a new defect for this. 

[josebrazeta]

Hi all

The same problem is happening to me. I am using RestSharp and until last Thursday everything was working fine and now I am getting this error on every request:

{"errorType":"ERROR","clientMessage":"We encountered some problems during processing this request. Please try again!","errorCode":104}

Plus it takes like 30 seconds to 1 minute to even get a response from the server ("response = _restClient.Execute(request);")

Regards

José Brazeta

[josebrazeta]

I Hope they fix this soon, because I run tests in a remote machine and on the Test Finalization method I collect the test results and send it to the Zephyr Test Cycle. Right now I cannot update anything on zephyr (I have more than 2K test methods that I cannot update in my team current test cycle)

[rajkaruppuchamy]

Looks like it is resolved now. Can others confirm it as well?