Missing Traceability on user screen

[Hightech]

I have created a bunch of test cases, cycles and plans and have then created Confluence pages to document them through.

When i save, i get the "Traceability" button at the top of my screen, my colleague does the same and he gets no traceability button.

Is there a setting somewhere?

[jfelix]

Hi, @Hightech! Thanks for your question.

Can you please let us know what macros you used on your Confluence page?

Cheers!

[Hightech]

Hi,

AFAIK there are no macros in use unless our admin team have employed some. 

[jfelix]

Thanks for the reply, @Hightech!

Can you confirm that your colleague has access to the test cases, cycles, and plans you have linked to that Confluence page?

If he has access, this might be a bug related to the plugin. In this case, I will ask you to please file a support ticket at Server Support Portal

I hope this answers your question,

Cheers!

[Hightech]

My colleague does have access to the cases/cycles/plans and he has the traceability links within those pages and can see the created confluence page too, Its just the traceability "button/icon" on the confluence page that is not present

I have tested with another colleague and he does have the button, so seems user related and not app.

[jfelix]

I see, @Hightech. Do you know if your colleague has special characters in his username?

[Hightech]

No special characters that i can see unless they are hidden ones

[jfelix]

Thanks for replying, @Hightech!

In this case, please open a support ticket, so the team can investigate what's going on.

Server Support Portal

Thanks!