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Missing Traceability on user screen

Hightech
Occasional Contributor

Missing Traceability on user screen

I have created a bunch of test cases, cycles and plans and have then created Confluence pages to document them through.

 

When i save, i get the "Traceability" button at the top of my screen, my colleague does the same and he gets no traceability button.

 

Is there a setting somewhere?

 

Hightech_0-1615395734657.png

 

Tags (1)
7 REPLIES 7
jfelix
Staff

Re: Missing Traceability on user screen

Hi, @Hightech! Thanks for your question.

 

Can you please let us know what macros you used on your Confluence page?

 

Cheers!

Hightech
Occasional Contributor

Re: Missing Traceability on user screen

Hi,

 

AFAIK there are no macros in use unless our admin team have employed some. 

jfelix
Staff

Re: Missing Traceability on user screen

Thanks for the reply, @Hightech!

 

Can you confirm that your colleague has access to the test cases, cycles, and plans you have linked to that Confluence page?

 

If he has access, this might be a bug related to the plugin. In this case, I will ask you to please file a support ticket at Server Support Portal

 

I hope this answers your question,

Cheers!

Hightech
Occasional Contributor

Re: Missing Traceability on user screen

My colleague does have access to the cases/cycles/plans and he has the traceability links within those pages and can see the created confluence page too, Its just the traceability "button/icon" on the confluence page that is not present

I have tested with another colleague and he does have the button, so seems user related and not app.

 

 

jfelix
Staff

Re: Missing Traceability on user screen

I see, @Hightech. Do you know if your colleague has special characters in his username?

Hightech
Occasional Contributor

Re: Missing Traceability on user screen

No special characters that i can see unless they are hidden ones

 

jfelix
Staff

Re: Missing Traceability on user screen

Thanks for replying, @Hightech!

 

In this case, please open a support ticket, so the team can investigate what's going on.

Server Support Portal

 

Thanks!

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