Forum Discussion

Hightech's avatar
Hightech
Occasional Contributor
4 years ago

Missing Traceability on user screen

I have created a bunch of test cases, cycles and plans and have then created Confluence pages to document them through.   When i save, i get the "Traceability" button at the top of my screen, my co...
TRACEABILITY
Hightech's avatar
Hightech
Occasional Contributor

Hi,

 

AFAIK there are no macros in use unless our admin team have employed some. 

jfelix's avatar
jfelix
SmartBear Alumni (Retired)
4 years ago

Thanks for the reply, Hightech!

 

Can you confirm that your colleague has access to the test cases, cycles, and plans you have linked to that Confluence page?

 

If he has access, this might be a bug related to the plugin. In this case, I will ask you to please file a support ticket at Server Support Portal

 

I hope this answers your question,

Cheers!

  • Hightech's avatar
    Hightech
    Occasional Contributor
    4 years ago

    My colleague does have access to the cases/cycles/plans and he has the traceability links within those pages and can see the created confluence page too, Its just the traceability "button/icon" on the confluence page that is not present

    I have tested with another colleague and he does have the button, so seems user related and not app.

     

     

    • jfelix's avatar
      jfelix
      SmartBear Alumni (Retired)
      4 years ago

      I see, Hightech. Do you know if your colleague has special characters in his username?

      • Hightech's avatar
        Hightech
        Occasional Contributor
        4 years ago

        No special characters that i can see unless they are hidden ones