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SLA for ticket resolution - Zephyr Scale

rajeshtanuku
Visitor

SLA for ticket resolution - Zephyr Scale

Hi Team,

We are planning to use zephyr scale version, would like to know the support SLA which smart Bear provides.

 

Thanks,

Rajesh Tanuku

1 REPLY 1
MisterB
Community Hero

Probably have to ask SmartBear for that.  But I can say that I've found their support to be responsive and I normally hear back within 24 hours.



Need more help? Feel free to connect with me on LinkedIn: https://www.linkedin.com/in/andrew-barbet-548a234/
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