SLA for ticket resolution - Zephyr Scale

[rajeshtanuku]

Hi Team,

We are planning to use zephyr scale version, would like to know the support SLA which smart Bear provides.

Thanks,

Rajesh Tanuku

[MisterB]

Probably have to ask SmartBear for that.  But I can say that I've found their support to be responsive and I normally hear back within 24 hours.