unable to deactivate my TestComplete node-locked license in new PC without deactivating in old PC

[Chandrasekhara]

I moved to a new PC without deactivating the node-locked license in the old PC. Now no more I have access to the old PC. I cannot deactivate & activate a license in a new PC. Please suggest me how to deactivate my node-locked license in the new PC without accessing the old PC

[Marsha_R · Accepted solution]

https://support.smartbear.com/testcomplete/docs/licensing/uninstalling-and-moving-licenses.html#Prob...

If you encounter a hardware or software problem that blocks the automatic or manual deactivation, please contact the SmartBear Sales Team.

According to the documentation, you need to contact the Sales Team.  Here's how to do that:

https://support.smartbear.com/testcomplete/docs/licensing/getting-support-licguide.html

[AlexKaras]

Hi,

Also you may try Emergency License under License Management in the TestComplete section on your Customer Portal (my.smartbear.com)