iOS version not supported

[pankajjain2050]

 My phone under test has been upgraded to 13.4 version of iOS and testcomplete only supports till version 13.3

Any idea when will testcomplete support 13.4 version? I am using the latest version of testcomplete.

(I have disabled auto update now)

[BenoitB]

This kind of question is for you Smartbear team  @sonya_m  , @hkim5  ...

Perhaps a general rule applies (X days after minor update of OS, Y days after majore update) ?

[sonya_m · Accepted solution]

Thank you for drawing my attention to this Benoit!

@pankajjain2050 TestComplete already supports this version of iOS, please contact support to get a patch from them.

[pankajjain2050]

Thanks Sonya for your response but I am not able to contact support team. When I try to raise the ticket thru link you provided, it gives me error message on submitting request. This is the case from past few days. Can you help me here?

[sonya_m]

@pankajjain2050 As far as I can see, you were able to create a ticket yesterday. Could you let me know what the mistake said? Was it occurring when trying to contact support from the TestComplete product directly or by using the link I provided (contact form)?

[pankajjain2050]

Hi Sonya, the error was occurring when trying to navigate from TestComplete -> Help option. I preferred that method as it prefills the customer id. 

I was able to raise the request later from the link you provided by manually entering customer id. Appreciate your concern and help.

[sonya_m]

@pankajjain2050 no problem! Here's a workaround for doing this from the tool - leave the 'Attach system information to my support request' box enabled - this should help!