Solved! Go to Solution.
Here's an explanation and examples that may help you out.
that link did truly help me get quite a bit farther along. the only problem I have now is more of a performance issue. in the linked article it states
TestComplete only checks for unexpected windows when the test performs an action (
so the popup window can sometimes sit there for a long time before the handler is getting invoked to handle it. You can see that the popup was on my screen for more than a minute and a half before the event handler (which contains the Log.Message that put “Popup detected” message in the log attached image) kicked in and handled it. I need to figure out something that will force this to happen much sooner.