Ask a Question

Unable to play back recording with pop ups or re-record test

TK6666
Contributor

Unable to play back recording with pop ups or re-record test

Hi their 

Please assist with the below issues.Sorry for the email but it seems that the test complete is just handing today when I try to log an issue via the support channel itself.

 

I had to downloaded the latest version last week because i was prompted to do so and now have the same issue. All my past tests that i recorded where there is a pop up message ran fine up until i installed the new version and now it is not recognizing the object...for example the ok button. I tried to re-record and it doesn’t look like test complete is even recording the pop up window and ok button now as it does not highlight it.Please see example of that pop up message below.

Can someone please advise urgently why this is now happening and how to get around it.

 

1 REPLY 1
Marsha_R
Community Hero

It sounds like an issue with your upgrade which really needs Support to help. What happens when you try this link?

 

https://support.smartbear.com/testcomplete/message/


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
cancel
Showing results for 
Search instead for 
Did you mean: