Unable to perform the action because the button '$49.17 Select' is disabled

Question

Adding and processing a keyword test. The software provides the ability for the user to change a value that helps calculate the value in the box.

Initial box presented contains $49.17 based on Maximum Coverage of 50,000 and Deductible of 250.

User keeps Maximum Coverage at 50,000 and changes the deductible to 0.

Updated Box now reads $69.30 based on Maximum Coverage of 50,000 and Deductible of 0.

When in playback mode, I am receiving an error with the message 'Unable to perform the action because the button '$49.17 Select' is disabled'.

What can I do to get the system to recognize the new box amount?

Environment: TestComplete in an RDP session through a corporate VPN.

mbarbworldtrips · Accepted Answer

Unable to get help from developer at this time. I went back to simplicity and began inserting delays&nbsp; in different places. It is now working.

marsha_r · Answer

You need to find a way to identify the initial box object without having the amount in there.&nbsp; "$49.17 Select" isn't there any more when you try to look at the updated box so it is failing.
&nbsp;
If you can show us the object spy contents for the button initially and after you've updated it, then we can help you find another way to look at the object.

mbarbworldtrips · Answer

Thanks Marsha_R!This is from inspecting the image in the product. If I need to look for something different than this let me know. I can ask the dev team.&nbsp;Here is before:and after:TestComplete captures it as:&nbsp;&nbsp;&nbsp;

mbarbworldtrips · Answer

Marsh_R - this may be more of what you were looking for...Before...After...&nbsp;&nbsp;

marsha_r · Answer

Is that going to be the only Select button available at this point in the test?

mbarbworldtrips · Answer

No, there is one more on this screen that pops up after the Coverage and deductible is selected. It is called the upsell popup. In this case, I was selecting - 'Continue with my current selection'.&nbsp;

Forum Discussion

Unable to perform the action because the button '$49.17 Select' is disabled

10 Replies

Related Content

Unable to perform the action because the control is disabled.

The operation cannot be performed, because the user session is disconnected.

The operation cannot be performed, because the desktop is invisible.

Performance Testing

The action may be performed incorrectly, because the control is not visible.

Recent Discussions

Floating window bleep overlapping window takes longer time (~10 min) to click the button on it.

Test case randomly fails with "parent object was not found"

Does TC have a .within() method similar to Cypress.io?

SessionCreator /Timeout option not firing EventControl_OnTimeout

testcomplete feature Intelligent Quality Add Ons