Unable to navigate for any browser on latest TC 14 with all browsers updated

[jthompson1]

Based on reading other posts with this issue it would appear something is not up to date, however i have everything up to date and i am unable to navigate to my targeted URL. it just opens the browsers and then does nothing until it times out. This was working before but now I am unable to run any of my tests. 

This log references FF, but it's happening in chrome and edge also. 

Logs

Mozilla Firefox was launched

Browser:	Mozilla Firefox ver.66.0.5 (x64)
Executable:	C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Command-line args:
URL:
PID:	2616

You are trying to call the "Preferences" method or property of the "Sys.Browser("firefox")" object that does not exist.

You are trying to call the "setBoolPref" method or property of the "Sys.Browser("firefox").Preferences" object that does not exist.

Process ID: 2616
Process Command Line: "C:\Program Files (x86)\Mozilla Firefox\firefox.exe"
Info: Cannot find any existing or open blank page.
NameMapping.Sys.Process("firefox")

What else should I be looking at? 

[Marsha_R]

I suggest that you contact Support directly with your issue.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

[AlexKaras]

Hi,

> "Sys.Browser("firefox")" object that does not exist.

a) Have you installed a patch for FF 66 ? (https://support.smartbear.com/downloads/testcomplete/firefox-patches/)

b) Can we see a relevant piece of your code?

[jthompson1 · Accepted solution]

"Process Filter" settings and make sure that "Process filter mode" is set to "Use all processes".