Ask a Question

Unable to close TestComplete, nor start a new Project/Suite

ackmondual
Contributor

Unable to close TestComplete, nor start a new Project/Suite

I'm using TestComplete version 14.0.317.7 x64, on Windows 10
 
I left my workstation on overnight.  Came back, and Wanted to restart TestComplete, only to find I keep getting the error (see attachment) when I try to close the program.  This error also shows up when I try to start a new Project or Project Suite.  I suppose I can just have Windows kill the application, but I'd rather not do that.  It's pointing to a specific script, but as best as I can tell, nothing is actually running, so I'm confused why such an error message is even there.
 
Related was this thread here, but a solution was never posted...

https://community.smartbear.com/t5/TestComplete-Functional-Web/Error-Message-Received-while-switchin...

6 REPLIES 6
Marsha_R
Community Hero

Re: Unable to close TestComplete, nor start a new Project/Suite

Why not kill the process in Task Manager if that will get you started again?  

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
ackmondual
Contributor

Re: Unable to close TestComplete, nor start a new Project/Suite

I did state I'd rather not kill it, but it is indeed  workaround.  Still, I'd like to know if there's a way to resolve this none of the less.

Marsha_R
Community Hero

Re: Unable to close TestComplete, nor start a new Project/Suite

Did it happen once or is it happening every time you leave the machine on overnight?

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
ackmondual
Contributor

Re: Unable to close TestComplete, nor start a new Project/Suite

Only once.  I've been using TestComplete for awhile now, so it's definitely a rare occurrence

Marsha_R
Community Hero

Re: Unable to close TestComplete, nor start a new Project/Suite

You can always try asking Support directly but it may be difficult for them to help you since you can't duplicate it.

https://support.smartbear.com/message/?prod=TestComplete

Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
ackmondual
Contributor

Re: Unable to close TestComplete, nor start a new Project/Suite

Scratch that... it's happening again.  When trying to start a new Project, a new Project Suite, close the current suite, or TestComplete program itself.

 

EDIT: Since it comes and goes, I'll chime back if it does return with more frequency and better able to be reproduced.  For the time being, pending an update from SmartBear, workaround is to save all your work, then have Windows kill the software program.

cancel
Showing results for 
Search instead for 
Did you mean: