Forum Discussion

zdanov's avatar
zdanov
Contributor
7 years ago
Solved

TestComplete service cannot be started

Hello,  Please let me know if anyone has experienced this issue after installing the latest TC version. Every time I try to open TC, services are not running. When I check errors in the server manag...
  • AlexKaras's avatar
    AlexKaras
    7 years ago

    Hi Serge,

     

    Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

    Hope this will help...

AlexKaras's avatar
AlexKaras
Champion Level 3
7 years ago

Hi Serge,

 

Try to uninstall TestComplete (do not deactivate the license if prompted), check that <Program Files (x86)>\SmartBear\TestComplete 12\ folder is absent or is empty (manually delete it if it contains anything) and install TestComplete a-new.

Hope this will help...

  • zdanov's avatar
    zdanov
    Contributor
    7 years ago

    Hi Alex, 

    Thank you for you reply. I was trying to avoid that step if possible, but if this is the best solution, I will reinstall it... :)

    If the issue continues to happen after reinstalling it, I will get back to you.

     

    Thanks!

    Serge.

    • tristaanogre's avatar
      tristaanogre
      Esteemed Contributor
      7 years ago

      I, too, have experienced this problem... it's usually on a machine that is running a Windows Server OS.  My other workstations (Windows 10 and Windows 7) don't have this problem.  A reinstall/repair install does work.

  • zdanov's avatar
    zdanov
    Contributor
    7 years ago

    Hi Alex,

    This did the job; It works fine now...

     

    Thanks!

    Serge.

    • AlexKaras's avatar
      AlexKaras
      Champion Level 3
      7 years ago

      Hi Serge,

       

      Thank you for the update.

      Also a note from Robert was interesting for me.

  • socaltester's avatar
    socaltester
    Contributor
    6 years ago

    I'm experiencing this same issue with Windows 10 Enterprise v1703 64-bit.  I require an administrator to install and each of the 3 times it's been installed it works for me as a user until after I log out for the night. When I get back to work, I'll log back in and now I need administrator rights to start the "TestComplete 12 Service".

     

    Pop-up 1 -

    "Do you want to allow this app to make change to your device? Program location: "C:\Windows\System32\net.exe" start "TestComplete 12 Service. To continue, enter admin user name and password".

     

    I do not enter "admin user name and password. Then...

     

    Pop-up 2 -

    "The TestComplete Service is not running. TestComplete is not running. TestComplete cannot start without it. Please run the service."

     

    I will have my administrator attempt another install following the guidance given in this post and report back.