TestComplete browser SessionCreator

[tomaszartman]

When using SessionCreator, the Chrome TestComplete extension says that it is unable to control the process and to check to ensure it is enabled. However, in the captured failure photo, the extension is showing enabled. Are there any settings that need to be tweaked to allow the Chrome extension to work via SessionCreator? It works fine outside of the SessionCreator.

TestComplete v14.30.3743.7

Chrome v79.0.3945.117

[Marsha_R]

The SessionCreator has 32-bit and 64-bit versions.  Are you running the correct version for your instance of TestComplete?

[tomaszartman]

I believe so. It runs fine when logged in and running via TestComplete or TestExecute, as well.

[Marsha_R]

I suggest that you contact Support directly.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete

[sonya_m]

Hi @tomaszartman , I see you are working with the support team on this. Please let us know the investigation results when you have them. Thank you.

[tomaszartman · Accepted solution]

The solution from Support which has solved this issue is to use the 64-bit version of SessionCreator with only a single instance of Chrome.

[sonya_m]

@tomaszartman great news! Thank for posting the solution to the Community.

I've marked it as a solution also