Ask a Question

TestComplete Trial Chrome not recording

SOLVED
Marsha_R
Community Hero

Re: TestComplete Trial Chrome not recording

I would try reinstalling it.  


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame
jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

Did that too.

jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

I am going to try a reinstall this time before the install I will also remove the chrome extension and have it re-installed.   There is a prompt to install something (I forget what exactly).   I am going to say "no" this time and see what happens.   Fingers and toes crossed.

jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

I have not gotten anyone to give me admin access to re-install.   A co-worker just downloaded and got it installed and is having the same issue.   The browser is opened when I start the recording but it never directs to the URL it is supposed to.   Just stays on the blank page.   😞

mattb
Staff

Re: TestComplete Trial Chrome not recording

hi,

Lets open a support case for this: https://support.smartbear.com/testcomplete/message/ 

jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

I already did.

This message, including any attachments, is intended only for the recipient(s) named above. It may contain confidential and privileged information. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message. Also, please be aware that if you are not the intended recipient, any review, disclosure, copying, distribution or any action or reliance based on this message is prohibited by law.
jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

So I worked with SmartBear and our Solution Center and it turns out our antivirus software needed some kind of correction. But now my recorded test will not run. Has anyone run with dual monitors but only testing on one of them?? Do I need to temporarily disable the other monitor while running TestComplete??

This message, including any attachments, is intended only for the recipient(s) named above. It may contain confidential and privileged information. If you have received this communication in error, please notify the sender immediately and destroy or delete the original message. Also, please be aware that if you are not the intended recipient, any review, disclosure, copying, distribution or any action or reliance based on this message is prohibited by law.
mattb
Staff

Re: TestComplete Trial Chrome not recording

No number of monitors shouldn't matter. I would recommend setting the DPI for all monitors to 100 percent and trying again.

I use 3 monitors in the office, and 2 at home.

jfayefrankPM
Occasional Contributor

Re: TestComplete Trial Chrome not recording

SmartBear Support got me all straightened out.   Turns out the URLs in the Name Mapping folder had to be modified to use wildcards as there is dynamic value in the URLs.   I was able to create some tests that work great.    Not sure if we will go with this package but at least now I can give it a good evaluation.  Thanks everyone.

View solution in original post

cancel
Showing results for 
Search instead for 
Did you mean: