TestComplete 14.73 update, not downloading?

[rpfaucher1]

Howdy, is anyone else having an issue trying to update to TC 14.73?

When I try to use the check updates feature from TestComplete, shows I can update to 14.73, so I click download and install.... then quickly get an error message to the effect of "Unable to download the update" error message... 

I tried this on at least 4 of our test machines... anyone else having same issue?

I know I can manually download, which I have done on one machine and then install... which is good, and then am immediately informed there is a patch for Firefox... 

So, anyways, just checking if others have same issue(s)?

                                  Thanks! 

[V_1]

Hi there

I had this same problem and support told me they'd not seen this before. They just advised to download manually which much like yourself I did and that worked fine...of course I then had to patch firefox 🙂

[rpfaucher1]

Interesting, as I'll probably log a support call on this, as we are seeing it on a number of machines.

   Thanks.

[sonya_m]

Hi! There's a confirmed connection issue, the Team is working to fix it.

For now, the workaround is downloading it from my.smartbear.com and installing manually.

[rpfaucher1 · Accepted solution]

Thank you for the update, appreciate it.