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TestComplete 14.10.1042.7 and Windows 10 performance

kimmatsumoto
Contributor

TestComplete 14.10.1042.7 and Windows 10 performance

Hello,

The performance of certain operations is "extremely" slow when using TestComplete or if TestComplete is opened.  Example:

1. Open TC

2. Open tested application

3. Perform an operation via TestComplete (example: clicking an item in a menu)

4. Result: takes 60 seconds for operation to complete

5. Perform same operation manually

6. Results: takes 35 seconds

5. Close TC

6. Perform same operation

7. Results: takes 10 seconds

 

How can this performance issue be resolved?

This didn't occur on my Windows 7 laptop- only started happening on Windows 10 laptop.

I've unchecked the Windows Store Applications option.

I've checked all the Desktop install extensions.

 

Thanks in advanced!!!

Kim

10 REPLIES 10
Marsha_R
Community Hero

Since you've moved TC to another computer, this may be of some help:

 

https://support.smartbear.com/testcomplete/docs/working-with/best-practices/computer-specific-settin...


Marsha_R
[Community Hero]
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Marsha, thanks for the reply.  I double-checked and the settings are correct.

-Kim

Check the Windows Updates section here.  There are some Win 10 performance issues listed:

https://support.smartbear.com/testcomplete/docs/general-info/configuring/windows-specifics.html


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame

I gave that a try and it didn't improve the performance.

 

-Kim

I suggest that you contact Support directly with your question.  Here's the link:

https://support.smartbear.com/message/?prod=TestComplete


Marsha_R
[Community Hero]
____
[Community Heroes] are not employed by SmartBear Software but
are just volunteers who have some experience with the tools by SmartBear Software
and a desire to help others. Posts made by [Community Heroes]
may differ from the official policies of SmartBear Software and should be treated
as the own private opinion of their authors and under no circumstances as an
official answer from SmartBear Software.
The [Community Hero] signature is used with permission by SmartBear Software.
https://community.smartbear.com/t5/custom/page/page-id/hall-of-fame

One of the big things to change is under Tools | Options | Engines | General -> Turn off the option for Windows Store Applications and restart TestComplete.  That might help.


Robert Martin
[Hall of Fame]
Please consider giving a Kudo if I write good stuff
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Why automate?  I do automated testing because there's only so much a human being can do and remain healthy.  Sleep is a requirement.  So, while people sleep, automation that I create does what I've described above in order to make sure that nothing gets past the final defense of the testing group.
I love good food, good books, good friends, and good fun.

Mysterious Gremlin Master
Vegas Thrill Rider
Extensions available

Hi Robert,

Thanks for the suggestion.  I already unchecked that option.

I'm also running TestComplete as admin.

Thanks,

Kim

TanyaYatskovska
SmartBear Alumni (Retired)

Hi @kimmatsumoto,

It's worth checking the PC's system requirements:

https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html

 

Also, please follow the steps listed in the following article to enhance TestComplete performance:

https://support.smartbear.com/testcomplete/docs/working-with/best-practices/performance-tips.html

 

If none of the suggestions help, please contact the Support Team by using the link Marsha provided - they will need to look at the issue deeper.

---------
Tanya Yatskovskaya
SmartBear Community and Education Manager



Thank you for all the respones.  I've submitted the issue to Support.

-Kim

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