Forum Discussion

thedynx's avatar
thedynx
New Contributor
15 years ago

Test Complete - impossible to move license

Hello everyone,



I tried to install and activate TestComplete v7 on new computer (uninstalled it from old one), but it doesn't work.

I know that there is Licensing Guide here (http://www.automatedqa.com/support/viewarticle.aspx?aid=14433), but I think that it applies to TestComplete v8 rather than v7. I sent deactivation request about 1.5 week ago, but there's no answer. Can somebody tell me what should I do now? I'm really confused about support for older versions of TestComplete.


3 Replies

  • AlexKaras's avatar
    AlexKaras
    Community Hero
    15 years ago
    Hi Bartek,



    TC versions prior to v.8 did not require license deactivation and did not use any license server. Thus it should be a matter of just entering correct registration information to activate TC on the new box.

    Could you provide more info about what problem do you have with activation of TC7 ?
  • thedynx's avatar
    thedynx
    New Contributor
    15 years ago
    Hmm,



    The problem is gone now. The problem was, that I copied company name exactly from AutomatedQA Client Services Portal and I suppose that if the name is too long then last word isn't displayed... Your post convinced me that there must be something wrong i that name so I tried to add "Ltd" to company name and it works...  Before that I was sure that company name displayed in Client Services Portal is the only accepted during registration.



    Thanks for help Alexei :)



    Best regards,

    Bartek
  • AlexeyKolosov's avatar
    AlexeyKolosov
    Icon for Staff rankStaff
    15 years ago

    Hi Bartek,





    Please contact us directly and specify your Customer ID in the 'Contact Information' form. We'll check whether something is wrong with the registration details.