Seeing huge resource consumption in TestCompleteService15 (32 bit) causing VM to be unstable

[nathanginoza]

 

 

Seeing 90% to 100% CPU usage, this is causing connection to VM to hang.

See this in All VMs where TestComplete / Execute is installed and upgraded and projects upgraded.

Anyone else seeing this blocking issue?

Nathan

[mcbane]

Yes. Me, too. It's very infrequent, so I have nothing to go off of what causes it. Maybe once a month--sometimes twice. TestComplete may be open--may be closed. Usually a reboot fixes it, but it cripples my vpc to the point where it takes several minutes to get anything to response to do the reboot.

If I ever figure anything out on my end, I'll let everyone know.

[fredsmith]

Hi 

I've seen this issue a lot and traced it back to a conflict between our security tool that does a regular port scan and the TestCompleteService15.exe service running on the machine.

If we step the machines out of the port scans we don't see the issue. 

However, we also don't see the issue if we do have the port scan running regularly and we're running only TestCompleteService14.exe.

Something has changed in this latest version (v15) of the TestCompleteService15.exe that makes it incompatible with our port scanning security tools.

We have an open ticket with SmartBear to get this resolved as there's no way our security team will allow us to step out 20 odd machines in our network that run TestComplete.

Hopefully we'll get a fix soon.