If the problem persists, follow the steps below to diagnose the issue:
1. Run the Report Generator tool located in <TestComplete>\Bin\ReportGenerator.exe.
2. Select the "Launch/attach to TestComplete" option.
3. Run another instance of the Report Generator tool.
4. Select the "Track application launch" option, specify your application executable name, check the "Track multiple launches of the application" box and click Next. The Report Generator tool will wait until the application is launched and then will track all events in it.
5. Reproduce the problem.
6. Click the "Generate..." button in all instances of the Report Generator tool and save reports to a local folder.
7. Send the report to TestComplete Support.
The above steps were taken from a previous post!