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Not able to launch TestComplet

Mehdi_admin
New Contributor

Not able to launch TestComplet

Hi team,

 

We are currently facing a problem with one of our user.

The application is installed on a VDI, on Vmware horizon.

It's imposible for her to connect to the application ( using the shortcut 'TestComplete' ),  but her coworker are able to connect.
When she try, she get this error  " Failed to open the https:login.slm.manage.smartbear.com/auth/app  Error message: ERR_CONNECTION_REFUSED  Error code: -102 "

Mehdi_admin_0-1664556849339.png

 



But in the smartbear console, all seems good.  I'm even able to see other connection :

Mehdi_admin_1-1664556849365.png

 

 


Could someone help us ?  thank a lot by advance

1 REPLY 1
rraghvani
Super Contributor

Are you able to access that URL https://login.slm.manage.smartbear.com/auth/app on the machine that you are having trouble launching TC on?

 

The ERR_CONNECTION_REFUSED error is a client-side problem that can be caused by incorrect firewall, system or browser settings, but also by malware or a faulty Internet connection. In exceptional cases, however, the message is also displayed if the website is unavailable

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