New Project in Testcomplete 14 suffering "tcCoreUI.dll " crash

[PorscheWen]

Hi,

I install TestComplete 14 on Virtual Machine. Every time I try to New project or Record keyword/Script. It would crash with message "tcCoreUI.dll" is close .  However, it could Run/Read project. My test environment is 16 Gb Memory virtual machine. Please kindly give any advice.  

Thanks.

Porsche

[vinniew · Accepted solution]

Hi @PorscheWen 

Thanks for reaching out. 

What version of TC are you running? 

Have you updated to the latest version? 

I would recommend doing so. 

As for the VM. As long as the requirements are met to run TC you should be fine. 

You mentioned your VM has 16gb memory, assuming that is RAM you should be ok. 

Here is a link to other requirements

https://support.smartbear.com/testcomplete/docs/general-info/system-requirements.html#Recommended

If the update does not help, reach back out to us or feel free to open a support case with our team. 

https://support.smartbear.com/testcomplete/

We would be happy to help either way 🙂 

Thanks 

Vinnie