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Activate key sent not activating the Ready API Licence . Please help

New Contributor

Activate key sent not activating the Ready API Licence . Please help

Hi ,

I received a activate key for the soap licence my company  purchased for me .When  using the activate key, a message Licence needs actvation keeps coming . Please help .

I am attaching the soaplicence and Activate key.

This is really urgent.Have not been able to work for the last 2 days.

Regards,
SMitha

5 REPLIES 5
Community Hero

Re: Activate key sent not activating the Ready API Licence . Please help

1. you should immediately remove the attachment as it is not appropriate.

2. What have you done to activate license?

Follow the steps:
https://www.soapui.org/licenses/install/new-license.html

or

http://readyapi.smartbear.com/about/licenses/activate/fixed/offline_activation_with_file



Regards,
Rao.
New Contributor

Re: Activate key sent not activating the Ready API Licence . Please help

I have followed the standard procedure: Got the SoapUI Licence Key Installed the Ready API Add licence sent an email to get the key activated Received an email saying the key is activated uploaded the activate key and take me to the previous screen saying the Licence needs Activation
Community Hero

Re: Activate key sent not activating the Ready API Licence . Please help

Can you first remove the key from the attachments of your Message #1?


Regards,
Rao.
Community Hero

Re: Activate key sent not activating the Ready API Licence . Please help

Please contact support using the below link for further assistance.
https://support.smartbear.com/product-list/


Regards,
Rao.
Community Manager

Re: Activate key sent not activating the Ready API Licence . Please help

Hi Smitha1,

 

I’ve removed your license file so that nobody else uses it. Please contact our Support Team as Rao suggested to resolve this license issue.

---------
Tanya Gorbunova
SmartBear Community Manager

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