Hey
@mahammad,
What version have you installed? The logging from the detail you provided appears to indicate v5.5.0.
Some of the logging appeared to indicate a file couldnt be created properly when you launch. Id double check you have appropriate permissions to install properly into the program files directory.
Later on in the logging it appears to indicate it was finding ????? as your profile name. That surely cant be correct.
There's probably some other problems in there i didnt spot. I'd try removing v5.5.0 and downloading and installing the latest version 5.6.0. and see if that fixes things.
Ta
Rich
if this helped answer the post, could you please mark it as 'solved'? Also if you consider whether the title of your post is relevant? Perhaps if the post is solved, it might make sense to update the Subject header field of the post to something more descriptive? This will help people when searching for problems. Ta
