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BA_Service_Haus's avatar
BA_Service_Haus
Regular Contributor
14 years ago

Error with C++ Runtime Library

Hi,

today one of our soapUI Pro (3.6.1) users was faced with the following error message, when starting the tool:



Would you please tell me, what may be the problem here?

Best regards
Nico

10 Replies

  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hi,

    hmm.. this is related to a incompatibility between the bundled browser component and some libraries on your users system path; try adding

    -Dsoapui.jxbrowser.disable=true

    to the .vmoptions file for soapUI Pro, which should fix the problem.

    Hope this helps,

    regards!

    /Ole
    eviware.com
  • BA_Service_Haus's avatar
    BA_Service_Haus
    Regular Contributor
    Hi Ole,

    as this error raises up sporadicaly, I cannot check the effect now.
    But I will post any new results, as soon as I get them.

    Best regards
    Nico
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hi Nico,

    A quick question: is this user using the bundled JRE or a custom version?

    regards,

    /Ole
    eviware.com
  • BA_Service_Haus's avatar
    BA_Service_Haus
    Regular Contributor
    Hi Ole,

    we are using the bundle JRE. (There is another JRE installed on all our PCs, but installing soapUI, we include installing the bundle JRE to avoid problems)
    Today the problem occured again, but on a different PC.
    After closing the diaolog, soapUi can be executed without a problem.
    So this "error" is very sporadic.

    Best regards
    Nico
  • BA_Service_Haus's avatar
    BA_Service_Haus
    Regular Contributor
    Hi Ole,

    now we experienced that setting -Dsoapui.jxbrowser.disable=true in the vmoptions file solves the problem.
    But would you please tell me what this option means (what is jxbrowser)?
    May it cause problems to disable jxbrowser?

    Best regards
    Nico
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hi Nico,

    the setting disables the bundled browser component used for viewing the starter page and for viewing and recording any HTML pages you might be testing, so if you don't need this then you can disable it just fine.

    I'll let you know when we have some news on the issue.

    regards!

    /Ole
    eviware.com
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hello,

    To disable JxBrowser start soapUI with set soapui.jxbrowser.disable=true. So, either set/add -Dsoapui.jxbrowser.disable=true to soapUI-Pro*.vmoptions file or uncomment same option in bat/sh file.

    Hope this helps,
    robert
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hi,

    When jxBrowser is disabled you can remove the .JxBrowser directory from your user profile since it won't be needed. Unfortunately for now it is not possible to add this option in silent installation, but we'll look into it and let you know if we've made it available.

    Regarding initial problem with C++ Runtime Library, we got info from the provider of our bundled browser component on the fix, but unfortunately we are not able to test it since we where not able to reproduce the error in the first place. It's a installation of runtime components of Visual C++ Libraries http://www.microsoft.com/downloads/en/d ... laylang=en which should eliminate the problem.
    Will you please be willing to try it out and let us know if it worked for you (with browser component enabled)? We could then include it in the installer if it solves your problem.

    Regards,
    Dragica
    /www.eviware.com
  • SmartBear_Suppo's avatar
    SmartBear_Suppo
    SmartBear Alumni (Retired)
    Hi,

    this error should be fixed in the 4.0 beta release, can you give that a try and let us know?

    regards!

    /Ole
    eviware.com