Hi dorothys,
Thank you for your post! Clear your browser's cache/cookies, restart your systems, and try logging in to the account again.
If you’re still experiencing the issue, please open a new support case here: https://support.smartbear.com/message/?prod=qacomplete
and provide us with the following info:
1. What date & time (specify your time-zone) did you experience the issue?
2. Provide us with a screenshot of the error.
3. What browser (name, version) are you using? Does it happen with another browser?
4. Do other users in your company experience the same issue?
-- Please provide us with at least one email address of a QAC user who experiences the issue.
5. Do you experience this issue only with a specific Project?
6. What were you doing or trying to do when you experienced the Performance issue? Examples: switching to a specific application tab, adding/editing an item (Defect, Test, Test Set, etc.), adding an attachment to an item, running a Test or a Test Set, etc.
