Unable to log into almcomplete

[bhi_Mike]

I cannot log into almcomplete.  The login page doesn't even display, all I get is a set of error messages shown below -

Invalid request.

WebClass Runtime error '800a2330'

URL contains invalid WebItem

I successfully logged into it just last week, so I'm not sure what is going on.

It does this regardless of the browser I use, I tried Firefox, chrome, and edge.  The url has been the same one we have used for years,

so no changes there.  Any help or suggestions is greatly appreciated, thanks.

[Philliprjun · Accepted solution]

The error message you're seeing, "Invalid request. WebClass Runtime error '800a2330' URL contains an invalid WebItem," suggests a possible issue with the URL or server configuration. Start by clearing your browser cache, checking for any URL typos, and ensuring your browser is up to date. If the problem persists across different browsers, it's likely a server-side issue, and you should contact ALMComplete's support or IT department for further investigation and resolution.

[zainshahid65]

The error message you've received, specifically "Invalid request. WebClass Runtime error '800a2330' URL contains an invalid WebItem," indicates a potential issue concerning the URL or server configuration. To address this, I recommend commencing with clearing your browser cache, meticulously reviewing the URL for any inaccuracies, and confirming that your browser is running the latest version.

In the event that the problem persists across different browsers, it is probable that the matter resides on the server end. In such cases, I strongly advise reaching out to ALMComplete's dedicated support team or engaging your internal IT department. Their expertise will be instrumental in conducting a thorough investigation, diagnosing the issue, and implementing a suitable resolution.