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jameshnb's avatar
jameshnb
Contributor
7 years ago
Solved

QAComplete Inactive session timeout.

What is the actual inactive session timeout for QAComplete?

 

The community boards seem to say its 1 hour but the user guide says 2 hours.

 

However we have had sessions remaining open and "inactive" for well over 2 hours without a forced logout occuring. Is the timeout configurable?/ browser dependent? 

 

 

 

Thanks

  • Nastya_Khovrina's avatar
    Nastya_Khovrina
    7 years ago

    Hi James,

     

    There is 2-hour hard-coded timeout in the application. So, if a user does not interact with the system over a two-hour time period and an additional license is needed, the user will be automatically logged out both for security purposes and to free up a license. If there is no additional license is needed, the user can remain logged in. The setting doesn't depend on a browser.

    Unfortunately, currently, this setting isn't configurable, but we have plans to implement this.

     

    JFYI, if you are a Security Administrator, you can log the user off. Please refer to the following article: Logging Users Off.

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  • Nastya_Khovrina's avatar
    Nastya_Khovrina
    SmartBear Alumni (Retired)
    7 years ago

    Hi James,

     

    There is 2-hour hard-coded timeout in the application. So, if a user does not interact with the system over a two-hour time period and an additional license is needed, the user will be automatically logged out both for security purposes and to free up a license. If there is no additional license is needed, the user can remain logged in. The setting doesn't depend on a browser.

    Unfortunately, currently, this setting isn't configurable, but we have plans to implement this.

     

    JFYI, if you are a Security Administrator, you can log the user off. Please refer to the following article: Logging Users Off.

    • karen_milburn's avatar
      karen_milburn
      Occasional Contributor
      7 years ago

      Hi,

      Do you have an idea when this will be configurable ?  Per the answer sounds like it is hard coded within QAComplete application and not controlled within the database.

       

      Can you please confirm that I can not change the value on the backend table?

      If I can not control via a database update , can you give me an idea of when we will be able to have the enhancement.

       

      We recently had a security review of QAComplete and I needed to get a waiver from our security to continue to use QAComplete as the product owner indicated it is coming.  Our secuity requirement is less than 30 minutes (which is alot less than 2 hours).

       

       

      Thank you.